Welcome to the www.callitspace.com website. This website is owned by The Blooming Lounge Limited. We are a company registered in England and Wales with registration number 08008059 and our registered office is at 148 Mitcham Road, London SW17 9NH. These Terms and Conditions of Sale together with our Privacy and Cookies Policy and Legal Information provide you with information about us and the legal terms and conditions on which we sell the products listed on our website. These terms will apply to any contract between you and CALLITSPACE by THE BLOOMING LOUNGE LTD for the sale of products to you. Please read these terms carefully and make sure that you understand them before ordering any products from our website. Before placing an order you will be asked to agree to these terms. Please understand that if you refuse to accept these terms, you will not be able to order any products from our website. You should print a copy of these terms or save them to your computer for future reference. We may amend these terms from time to time. Every time you wish to order products, please check the up-to-date terms to ensure you understand the terms, which will apply at that time. Our terms cover the following: 1 Eligibility 2 Placing an order 3 How the contract is formed 4 Product descriptions and Pricing 5 Out of stock items 6 How to pay 7 Delivery 8 CALLITSPACE – online cancellation and returns policy & procedure 9 Data protection 10 Our liability 11 Events outside our control 12 CONTACT US 1 Eligibility To be eligible to purchase products on this website and to lawfully enter into and form contracts on this website under English law you must be aged 18 or over. You must also register on the website and you must be the holder of a valid debit/credit card to be able to purchase any products from this website. We do not deliver to addresses outside of the United Kingdom. Each order is limited to 9 products. In addition, within each order, no more than 5 articles of any single product reference may be ordered. The Vendor does however reserve the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order, or for any other legitimate reason, in particular related to the unusual nature of the order. 2 Placing an order We accept orders for products through this website. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order. We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include: where products you have ordered are out of stock; or where we have made an error in the description or pricing of any products you have ordered; or if we believe you are under 18. If we decline or cancel an order we will 3 How the contract is formed After you place an order via our website, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described below. We will confirm our acceptance of your order by either sending you an e-mail that confirms that the products have been dispatched or by simply dispatching the products. The contract between us will only be formed when we dispatch the products. Once the contract has been formed your order becomes binding, subject to your rights of cancellation. We may decline you order at our discretion including in circumstances where we identify a pricing or product description error, the ordered product is out of stock or unavailable or if we are unable to obtain authorization for your payment. 4 Product descriptions and Pricing We take every care to ensure that the description, compositions and images of our products are correct. However, images, colours, compositions and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Whilst we try and ensure that all details regarding product pricing which appear on this website are accurate, errors may occur. If we discover an error in the price of any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If your order is cancelled in these circumstances and you have already paid for the products, you will receive a full refund. refund all amounts paid by you in respect of that order Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable. Prices and availability of products are subject to change without notice. Offers and special promotions are subject to availability. 5 Out of stock items We endeavor to keep our website up to date with regard to stock availability. However, if you order an out of stock item we will let you know the estimated date of new stock so that you will have the option to either cancel your order or receive email updates on the delivery of that product. 6 How to pay All orders must be paid for in the chosen currency. Payment for the products and any applicable delivery charges will be due in advance of delivery. Payment may be made using a debit/credit card or a Paypal account. We accept the following debit/credit cards: Visa, MasterCard, Maestro and American Express. We will not be responsible for any misuse or fraudulent use of any means of payment that are not detected by the verification procedure of the debit card/credit card merchant. 7 Delivery CALLITSPACE only delivers online orders to UK addresses (excluding the Channel Islands and the Isle of Man). Our products are usually delivered by Royal Mail or DPD. We endeavor to dispatch orders within 2 to 6 working days of receiving your order and no later than 30 days of receiving your order (subject to availability). We do not dispatch or deliver orders on Bank Holidays, Saturdays or Sundays. Once your order has shipped, you will receive a Shipment Confirmation Email with your tracking number. Whilst we will endeavor to meet any stated dispatch and delivery dates / times, we cannot guarantee these and we will not be liable for any direct or indirect loss or damage suffered by you as a result of any delay or failure to deliver which is due wholly or partly to circumstances beyond our reasonable control. Shipping to a different delivery address We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully as you are responsible for ensuring that you are able to take delivery of the products. Non-delivery If no one is available at your address to take delivery, we will leave you a note that the products have been returned to the depot, in which case, please Contact Us to rearrange delivery. Item not received We apologise if you have not received your item. You must inform us that you have not received your item within 30 days from the day on which you received an email from us confirming that the item had been dispatched. Any claims for non-delivery of an item over 30 days from this date will not be accepted. Problems upon delivery If you receive any product which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the carrier or refuse the package if it is likely to have been opened or damaged. If you have not been able to inform the courier or you discover the problem later please contact our customer services team at email@example.com Delivery costs The product prices on our website exclude the cost of delivery which will be as set out below. The cost of delivery will be clearly stated on your order. Orders are prepared and delivered on working days (Monday-Friday excluding bank holidays). Please note that for Nothern Ireland and the Highlands, the quickest we can deliver with the Next Day Delivery option is 2 working days. 8 callitspace – online cancellation and returns policy & procedure We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund of the price of the product together with the applicable delivery charges within 30 days from delivery. Please note that we are only able to accept returns and provide refunds for those orders placed on our website http://callitspace.com. 30 days returns policy If you would like to cancel your order for any reason, simply return it to us within 30 days from delivery. If your order has already been delivered or dispatched at the time of cancellation, you must return the products together with all packaging to us at the following address as soon as possible following cancellation. When you return the product, please let us know in a covering letter your order number, contact details, whether you want a refund or a replacement and the reason why you’re returning the item. CALLITSPACE – RETURNS You will be responsible for the cost of returning the products to us unless the reason for the return is that the product is incorrect, mis-described or faulty. We cannot be responsible for parcels that fail to reach us, so please make sure you obtain a proof of purchase and posting and a tracking number. Other returns – Damaged, faulty, incorrect items We hope that you are very happy with our products. In the unlikely event that you receive an incorrect, mis-described or faulty product, please contact our customer services team firstname.lastname@example.org and then return the product as explained above. If you return products to us because they are incorrect, mis-described or faulty, we will refund the price of the product in full together with the applicable delivery charges and any reasonable costs you incur in returning the item to us. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately email@example.com. Condition of returns The products will be your responsibility from the point of delivery. It is important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. Please note that we cannot accept returned products that we reasonably believe have been used unless the reason for the return is because the product is damaged or faulty. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such products to be returned to you within 28 days of our notification. Where you have failed to take reasonable care of the products, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the products or to cover any loss. If a boxed Set is being returned, all products in the Set must be returned. Refunds Please allow up to 30 days from the date of cancellation for any refund payments to be made. Refunds will only be made against the original credit/debit card used.. Statutory rights As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by these terms. Advice about your legal rights is available from your local Citizens' Advice1 Bureau or Trading Standards office. 9 Data protection We take your privacy very seriously. Please see our Privacy and Cookies Policy for details of how we use your data. 10 Our liability We only supply products for domestic and private use. You agree not to use any products purchased from this website for any commercial, business or re-sale purposes. You should ensure that you read the label before using our products and comply with any instructions for using the products. If we fail to comply with these terms, we will be responsible for any loss or damage which you suffer that is a foreseeable result of our breach of these terms or our negligence, but we will not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or in any other circumstances which are not permitted by law. There terms do not affect your statutory rights. 11 Events outside our control We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control. 12 Contact us If you have any questions or concerns about these terms or any of our products you can contact use by email or post using the contact details set out on the Contact Us page of this website. Thank you for visiting our website.